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Guest Experience Manager (Front Office Manager)

Kanava Hotels & Resorts is looking to recruit for season 2022 a passionate Guest Experience Manager, to overlook and coordinate the daily needs of the Guest Experience Team for one of our 5* Hotels in Santorini or Paros. This role in our Organizational Chart is the well known in Hospitality Industry: Front Office Manager position.

We are looking for an individual who has a solid work ethic, high level of integrity, concern for quality, cross cultural sensitivity and customer service orientation.

Kanava Hotels & Resorts was created on 1989, having nowadays more than 300 employees and owning and managing in Santorini and Paros islands the following properties:

  • Vedema Resort, member of the Luxury Collection brand of Marriott International Inc
  • Mystique Hotel, member of the Luxury Collection brand of Marriott International Inc
  • Istoria Hotel, member of the Design Hotels brand of Marriott International Inc
  • Parilio Hotel, member of the Design Hotels brand of Marriott International Inc
  • Acron Villas, member of Marriott Homes & Villas and
  • Hommage Villa Collection, member of Marriott Homes & Villas

Key Responsibilities

  • Responsible for the supervision and coordination of all the Guest Experience Team (Guest Experience Agents, Grooms & Trainees)
  • Participate actively in hiring, training and performance monitoring of all Guest Experience Team members
  • Staff scheduling
  • Ensure that all Brand Standards, ISO procedures and hotel policies are followed constantly and in the right way from all team members aiming to achieve the highest guest satisfaction
  • Ensure guest satisfaction by anticipating all guest needs and handling successfully any possible complaints
  • Departmental budget handling in an effective and cost saving way
  • Participate actively in all Departmental and Management Meetings
  • Prepare all relevant periodic reports and provide input for forecasting and suggestions for improvement

Requirements:

  • Degree in Hotel Management or relevant Field
  • Minimum 3 years experience as a Front Office Manager in a 5 star Hotel preferably member of an International Hotel Chain
  • Excellent use (both oral and written) of Greek & English language. Knowledge of a third language, will be considered as an asset
  • Excellent knowledge of PMS (preferably Fidelio) and the Microsoft Office
  • Team player, solution oriented
  • Ability to coordinate effectively and motivate a team, towards the achievement of important organizational goals

Kanava S.A. offers:

  • Competitive Remuneration Package
  • Accommodation provided with WIFI access and Meals
  • Dynamic, Friendly and Supportive working environment
  • Continuous Training
  • Great Opportunities for career development within the company or other hotel members of Marriott International Inc

At Kanava S.A we are proud to be committed to Equal Employment Opportunity regardless of race, color, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

Please send us your CV with recent photo and any available references/recommendations. Resumes that do not complete the requirements will not be taken into consideration.

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